JD of Technical Support Engineer

POSITION:    Technical Support Engineer

LOCATION:    Shanghai/Hong Kong, Australia

JOB TYPE:     Technical/Support

COMPANY:     The industry-leading provider of enterprise cloud commerce solutions.

PRIMARY FOCUS & RESPONSIBILITIES:

  • Responsible for providing product support to users of the Company’s platform. Supports and contributes to the growth of best practices for delivery of Company support services.
  • Understands related technologies and troubleshooting practices to ensure successful resolution of Company product issues.
  • Can manage assigned cases in queue with little or no supervision
  • Can manage individual product issues to resolution
  • Contributes to the definition and evolution
···>>> More Detailed