POSITION: Technical Support Engineer
LOCATION: Shanghai/Hong Kong, Australia
JOB TYPE: Technical/Support
COMPANY: The industry-leading provider of enterprise cloud commerce solutions.
PRIMARY FOCUS & RESPONSIBILITIES:
- Responsible for providing product support to users of the Company’s platform. Supports and contributes to the growth of best practices for delivery of Company support services.
- Understands related technologies and troubleshooting practices to ensure successful resolution of Company product issues.
- Can manage assigned cases in queue with little or no supervision
- Can manage individual product issues to resolution
- Contributes to the definition and evolution