JD of Application Support Consultant

POSITION:    Application Support Consultant

LOCATION:    Shanghai, China    

JOB TYPE:     Support

COMPANY:     A global top ERP solution provider

KEY RESPONSIBILITIES:

  • Providing Application Support to company customers and partners on our suite of enterprise software products such as ERP, Business Intelligence, Warehousing Management, Demand Management, etc.
  • Engaged in global support operation project, assist/guide/mentor other teams members to continually improve the expertise of the team.

QUALIFICATIONS:

  • Indepth knowledge of ERP software
  • Superior analytical and problem solving skills
  • Strong Progress language skills
  • Strong documentation and communication skills (written and spoken) required throughout the support process. In both English and local language
  • Demonstrated ability to continually learn new products and technologies
  • Technical/System Experience or Knowledge would be highly regarded (UNIX, Windows NT, Internet, networks, Progress or Oracle).
  • Working experience in the manufacturing, distribution, or accounting industry or professional certification in area of specialty (CPIM, CIRM, etc).
  • Prior success in a customer service/Support capacity a definite advantage.
  • Strong teamwork with internal colleagues and external customers.
  • Proven ability to assist/guide/mentor other team members to continually improve the expertise of the team.
  |  10 years working experience in IT practice executive search industry, strong in business development, execution and team management. Focus on Software, Internet and IT Services sector. Filled positions in field like R&D, IT Sales and function position like HR, Finance, Marketing etc.  |  more
                   
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