POSITION: Support Technical Consultant
LOCATION: Shanghai, China
JOB TYPE: technical support/oracle DBA
REPORT TO: Customer Care Manager
COMPANY: A European public software company founded in 1980's, the company is present in more than 50 countries.
KEY RESPONSIBILITIES:
- Resolve clients' issues timely and independently.
- Work with global technical support team to solve clients' issues.
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Works to continuously enhance and expand troubleshooting and communication skills.
- Provide input on best practices for support service delivery.
QUALIFICATIONS:
- Good knowledge on WebLogic, oracle Database and PL sql programming, more than 3 year Oracle database installation, tuning, update and case tracking experience.
- erp system knowledge plus.
- .net, C# development experience is preferred.
- Be able to work under pressure, allocate time reasonability.
- Strong team player with good learning ability
- OCP certificate is preferred.
- Excellent communication skills in English.
