JD of Support Technical Consultant

POSITION:    Support Technical Consultant

LOCATION:    Shanghai, China

JOB TYPE:     Technical Support/Oracle DBA

REPORT TO:    Customer Care Manager

COMPANY:     A European public software company founded in 1980’s, the company is present in more than 50 countries.

KEY RESPONSIBILITIES:

  • Resolve clients’ issues timely and independently.
  • Work with global technical support team to solve clients’ issues.
  • Works to continuously enhance and expand troubleshooting and communication skills.
  • Provide input on best practices for support service delivery.

QUALIFICATIONS:

  • Good knowledge on WebLogic, Oracle Database and PL SQL programming, more than 3 year Oracle database installation, tuning, update and case tracking experience.
  • ERP system knowledge plus.
  • .Net, C# development experience is preferred.
  • Be able to work under pressure, allocate time reasonability.
  • Strong team player with good learning ability
  • OCP certificate is preferred.
  • Excellent communication skills in English.
  |  8 years working experience in HR service industry, including more than 6 years headhunting experience focus on IT industry, especially application software, e-commerce and web-game industry, accumulate solid technical and management positions recruitment experience.  |  more
                   
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