JD of Technical Support Consultant(Level 2)

POSITION:    Technical Support Consultant

LOCATION:    Guangzhou/Shanghai, China    

JOB TYPE:     Technical Support(Level 2)

COMPANY:     A global top ERP solution provider

KEY RESPONSIBILITIES:

  • Is assigned technical support incidents of higher severity levels related to core company products and multiple add-on products including Qxtend.
  • To learn multiple company add-on products and start handling customer incidents reported in relation to the product
  • Duplicates and analyses the reported issues on company internal environments
  • Retrofits patches related to technical areas of company products, if required as part of a customer reported incident.
  • Efficiently search company and Progress knowledgebase solutions for customer reported problems and formulates reusable solutions to new, unique issues, or enhances existing solutions following KCS methodologies.

 

QUALIFICATIONS:

  • Requires equivalent of University Degree
  • 2-6 years’ experience with DBA supporting (preferably company/Progress customers)
  • Knowledge and experience with Database and Systems administration for any of the available RDBMS’s and Operating Systems available in the market. Experience supporting company products and related technologies preferred.
  • Programming knowledge for troubleshooting is an advantage (C, C++, Unix, Progress, Oracle, SQL, Java, or XML).
  • Demonstrated success in a customer service/support capacity.
  • Industry certifications like OCP, RHCE etc. are an added advantage
  • Excellent communication skills and Chinese language skills, both spoken and written.
  • Good English language skills, both spoken and written.
  • Excellent analytical and problem solving skills
  • Willing to work in shift.
  |  10 years working experience in IT practice executive search industry, strong in business development, execution and team management. Focus on Software, Internet and IT Services sector. Filled positions in field like R&D, IT Sales and function position like HR, Finance, Marketing etc.  |  more
                   
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