JD of Client Service Consultant

Position:    Client Service Consultant

Location:    Shanghai/Beijing/Guangzhou, China

Industry Type:     HR Consulting

Company:     A global leader Talent and Career Management

Summary:

Develops and fosters key relationships with business and human resources executives of companies in their market territory; plays an active and collaborative role in strategically targeting key clients and prospects which include strategic regional accounts.

Builds the business by identifying and pursuing prospects and generating market awareness of the COMPANY brand in their market and region.

Identifies client business needs and positions Right’s solutions in the context of those business needs.

Drives end-to-end business development activities; accountable for the achievement of sales and business goals in their territory across all practice areas in the human capital lifecycle.

Key Responsibilities:

  • Develops, executes strategic Territory Sales Plans with the goal of driving sustainable and profitable business growth; builds a business network and identifies opportunities to establish, present, and sell in Right’s branded solutions
  • Fosters key relationships by developing and executing account plans to retain and expand business with existing client accounts, meet their business needs; manage and analyze information to retain, grow accounts utilizing Right’s established sales process, tools
  • Ensures the client’s requirements are at the forefront of all sales efforts; gains understanding of client needs and align Right’s branded, integrated solutions to achieve high level of client service and satisfaction
  • Takes intelligent risks to achieve a business advantage and stay competitive in the marketplace; prioritizes and manages projects and tasks; self-driven and disciplined to reach and exceed business goals through creative, client focused solutions
  • Identifies partners and opportunities taking action to build formal and informal networks within the organization to enhance one’s own area and the organization as a whole; operates in a fair, honest, respectful and team focused manner
  • Possesses and continually develops the business knowledge to effectively present and sell in Right’s branded, integrated solutions using appropriate style and communication skills; minimizes barriers and potential competitor benefits to position Right as the best client solution; applies knowledge, information and analytical perspectives to innovate strategic solutions for clients and business opportunities..

Qualifications:

  • Degree: Bachelor’s degree required
  • Field of Study: Business administration, marketing, human resources with ongoing business knowledge advancement
  • Certifications: Selling In Process (SIP), other sales training
  • Experience: 3 or more years in Business to business sales, consultative sales and/or services
  • Core Competencies:
    • Acts with integrity and in an ethical manner, demonstrating the company values
    • Understands our mission and formal/informal organizational structure
    • Is client focused and is committed to increasing our clients’ and candidates’ satisfaction
    • Targets and achieves results, accepts and shares accountability for results
    • Communicates well both verbally and in writing, has good listening skills and keeps communication channels open
  • Knowledge, Skills, Abilities Required:
    • Sustained track record of sales success with quantifiable results through large and expanding accounts required; some experience with global accounts preferred
    • Proven strategic, innovative selling skills required with emphasis on selling professional and/or consulting services; utilizes strong, effective negotiation skills
    • Establishes contact network in market and beyond with C-level access required; ability to drive new and expanding accounts through networking, canvassing market, and more
    • Demonstrated fiscal knowledge and responsibility supporting regional, corporate goals required
    • Communicates effectively in small and large group settings in all forms and at all levels in a professional manner; develops and delivers impactful sales presentations
    • Ability to continuously learn and develop one’s skills and collaborate with other sales and delivery consultants on the sales process; proven success leading and participating in teams.
    • Recognizes problems and responds with a sense of urgency, using good judgment; makes timely, thoughtful, sometimes difficult decisions; seeks and accepts input from others; has strong influencing skills
    • Possesses working knowledge in language, math and reasoning skills; proficient ability to use Microsoft Office Suite, the Internet, live meetings and training
  |  8 years working experience in HR service industry, including more than 6 years headhunting experience focus on IT industry, especially application software, e-commerce and web-game industry, accumulate solid technical and management positions recruitment experience.  |  more
                   
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