JD of IT Support Engineer

Position:    IT Support Engineer

Location:    Nanjing

Industry Type:     In-house IT Position

Company:     A Global Delivery Center

Introduction:

As part of the Enterprise Information Technology Group, the IT Support Engineer will be the on-site technical support resource for the Nanjing office. While you will be a member of a much larger support team experience and comfort independently supporting office desktop, network and server environments is critical. You must possess a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to be part of a larger team and engage with broad corporate challenges and initiatives.

Key Responsibilities:

  • Be the primary coordinator of all IT and facility needs for the Nanjing Office. Deftly utilize the 24/7 Service Desk for Tier I assistance and additional support while still maintaining the reputation as the trusted “go to person” for the office.
  • Be an escalation point for the virtual desktop (VDI) environment for the enterprise. This includes individual desktop items as well as the infrastructure supporting the VDI environment.
  • Design, build, research, analyze, configure, harden, troubleshoot and maintain production systems across multiple Company sites in an enterprise incident and change management environment.
  • Provide common and advanced system administration functions for local and remote systems including user administration, automation, patch management, backup and restore, capacity/log monitoring, clustering and replication.
  • Provide Tier II and III administration and support on numerous technologies. In-demand skills include: Windows 2003/2008 as well as Active Directory design, RedHat Linux, VMWare vSphere 4, Citrix and Virtual Desktops, blade support and various forms of enterprise storage.

Qualifications:

  • Bachelor’s Degree
  • 1 – 2 years of experience in IT support function
  • Good English communication skills
  • Specific, demonstrable experience with core technologies and a willingness to remain hands-on
  • MCSE or comparable certifications preferred
  • Ability to respond effectively and timely to sensitive inquiries and complaints
  • Ability to communicate with internal users at all levels and build professional and trusting client relationships.
  • Ability to follow established processes without fail and support standard technologies and processes.
  • Ability to promote teamwork and collaboration
  • Windows – Must have
  • VMWare – Must have
  • HP Hardware Experience/knowledge– Must have
  • Active Directory – Must have
  • Citrix – Nice to have
  • LINUX – Nice to have
  • MS SQL – Nice to have
  • MS Exchange – Nice to have
  |  10 years working experience in IT practice executive search industry, strong in business development, execution and team management. Focus on Software, Internet and IT Services sector. Filled positions in field like R&D, IT Sales and function position like HR, Finance, Marketing etc.  |  more
                   
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