JD of Senior Database Production Analyst

Position:    Senior Database Production Analyst

Location:    Shanghai, China

Industry Type:     Customer Relationship Marketing (CRM)

Company:     The largest and fastest growing customer relationship marketing (CRM) agency with a team of over 1,700 exceptionally talented people working throughout the United States, China and the UK.

Introduction:

The Database Production Analyst is a member of an operations support team focused on providing operational excellence and delivery to a world-class commercial clients or non-profit organizations. The Production Analyst supports the clients’ production marketing database.

Key Responsibilities:

  • Day to day execution and adherence to production database and campaign processes
  • Responsible for 100% accurate and on time delivery under tight deadlines
  • Interacts with clients, vendors, and internal team members to ensure timely delivery and processing of data feeds, successful job execution, and issue escalation
  • Builds professional/trusting client relationships
  • Creates clear/precise detailed job instructions and drives process improvements
  • Performs quality checks on all finished work
  • Maintains complex calendar to schedule tasks
  • Prepares accurate and quality presentations using Microsoft Word, PowerPoint, Excel and/or Visio
  • Writes emails, announcements, and other communications to the clients on a regular basis
  • Handles helpdesk calls
  • Demonstrates a high level of customer service, professionalism, and confidentiality in all communications
  • Creates and maintains day-to-day and other reports as required
  • Maintains Work Requests
  • Monitors updates to our system
  • Creates and maintains production documents as required
  • Other tasks will be assigned upon training, and assist with other business matters as requested

Qualifications:

  • Bachelor’s degree (BA or BS) from four-year college or university, preferably in Computer Science or related field
  • Excellent written and oral communication skills using English
  • 3+ years related working experience
  • Experience working with databases or data warehouses
  • Strong Microsoft Excel, Word, and PowerPoint knowledge
  • Desire to learn SQL, and knowledge of basic SQL a huge PLUS
  • Experience with database marketing and direct marketing a plus
  • Eagerness and willingness to learn
  • Ability to work in a team
  • Strong attention to detail
  • Experience with database administrator (DBA) is a plus

Key words: Production, SQL, script, job scheduler, Unix, Linux, Tidal, Database, SQL/Server, DBA experience

  |  10 years working experience in IT practice executive search industry, strong in business development, execution and team management. Focus on Software, Internet and IT Services sector. Filled positions in field like R&D, IT Sales and function position like HR, Finance, Marketing etc.  |  more
                   
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