JD of Technical Support Engineer

Position:    Technical Support Engineer

Location:    Shanghai, China

Industry Type:     In-House IT R&D Center Position

Company:     The largest privately owned English training company in the world


You will be the member of global support and maintenance team to deliver support service to Education First e-learning and online experience for young learners and teens as well as internal systems. Your role will mainly focus on the technical and operational support execution. Your goal is to ensure that Education First systems are working well and deliver the best user experience.


  • Have deep understanding of system/product business requirement, logic and design.
  • Take responsibility to provide L2 support to Education First IT systems and kids & Teens online products
  • Be responsible for supporting rolling out of online products across the company, chiefly in China, Russia and Indonesia. Collect and identify requests, give specifications, work with develop team closely.
  • Be responsible for executing the efficient process to support products, co-working with regional administrators for troubleshooting and feature requests, helping in-house development team to improve product quality and performance.


  • Bachelor degree or above in computer science related.
  • Min 3 Years of experience in the B/S web product support.
  • Experience of system support, Level 2 support is a must.
  • Demonstrated skills of handling system problems.
  • Technical knowledge in ITIL and .net programming is preferred.
  • Excellent analyzing and problem solving skills.
  • English to near-native level.

Preferred, but not required

  • Chinese/Russian not required but an advantage
  • Infrastructure and network trouble shooting capability.
  • The knowledge and experience of data warehouse report is preferred.
  • System performance trouble shooting skill is an advantage.


  |  8 years working experience in HR service industry, including more than 6 years headhunting experience focus on IT industry, especially application software, e-commerce and web-game industry, accumulate solid technical and management positions recruitment experience.  |  more
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