JD of Digital Operation Associate, Operation & Innovation

POSITION:    Digital Operations Associate, Operations & Innovation

LOCATION:    Shanghai/Singapore

JOB TYPE:     Technical Support/Digital Operation

REPORT TO:    Director Global Operations & Innovation

COMPANY:     A world leading French cosmetics group.

INTRODUCTION/OBJECTIVE:

This position will be responsible for support and solution delivery of global ecommerce projects for COMPANY.

KEY RESPONSIBILITIES:

  • Monitor and maintain portfolio of domestic and international ecommerce sites.
  • Define and create use cases and value proposition through market research and create metrics for data-driven and value-driven business decisions.
  • Coordinate and collaborate with internal and external resources providing outstanding, rapid-response email and phone-based technical support.
  • Communicate with management team, development vendor and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction.
  • Escalation of unresolved issues is required; maintaining ownership of issues through resolution.
  • Provide subject matter expertise for functional and technical aspects of the ecommerce platform.
  • Maintain a high level of technical knowledge on web technology, SaaS offerings, development trends, and other industry related trends.
  • Maintenance and Management of internal support tools, systems, and related roadmaps.
  • Assist in testing updates to existing web applications and perform user acceptance testing for new integrations.
  • Perform Quarterly site audit tasks and provide metrics summary on performance to management.
  • Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.
  • Strong troubleshooting/root cause isolation skills with web technologies such as .NET, JavaScript, HTML, XML, Web Services, SQL.
  • Ability to work self-sufficiently and drive brand success.

QUALIFICATIONS:

Technical/Professional Requirements

  • 2-5 years of technical software product development and support of a best in breed ecommerce platform.
  • Must be able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
  • Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
  • Previously used project/task management software system
  • Experience launching web sites thru full project life cycle, working with the business to Identify requirements, design, develop, QA and launch end product.
  • Experience working and coordinating directly with the Ecommerce business
  • Demonstrate strong technical acumen for troubleshooting and problem solving.
  • Must be able to quickly assess issues and react to changing circumstances and new information

Technical/Professional Requirements:

  • Demandware or any other eCommerce platform.
  • Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP.
  • ERP implementation and/or support experience is a plus.
  • HTML, CSS, JavaScript.
  • Analytics – Coremetrics, Google Analytics, Omniture.
  • Exposure to eCommerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
  • Social integration technologies around facebook connect and social sharing.
  • Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.
  • Cross-Browser testing / functionality
  • Microsoft Office applications — Office Suite (Project, PowerPoint , Excel, Word), Visio and Project
  |  8 years working experience in HR service industry, including more than 6 years headhunting experience focus on IT industry, especially application software, e-commerce and web-game industry, accumulate solid technical and management positions recruitment experience.  |  more
              
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