JD of Digital Operation Associate, Operation & Innovation

POSITION:    Digital Operations Associate, Operations & Innovation

LOCATION:    Shanghai/Singapore

JOB TYPE:     Technical Support/Digital Operation

REPORT TO:    Director Global Operations & Innovation

COMPANY:     A world leading French cosmetics group.


This position will be responsible for support and solution delivery of global ecommerce projects for COMPANY.


  • Monitor and maintain portfolio of domestic and international ecommerce sites.
  • Define and create use cases and value proposition through market research and create metrics for data-driven and value-driven business decisions.
  • Coordinate and collaborate with internal and external resources providing outstanding, rapid-response email and phone-based technical support.
  • Communicate with management team, development vendor and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction.
  • Escalation of unresolved issues is required; maintaining ownership of issues through resolution.
  • Provide subject matter expertise for functional and technical aspects of the ecommerce platform.
  • Maintain a high level of technical knowledge on web technology, SaaS offerings, development trends, and other industry related trends.
  • Maintenance and Management of internal support tools, systems, and related roadmaps.
  • Assist in testing updates to existing web applications and perform user acceptance testing for new integrations.
  • Perform Quarterly site audit tasks and provide metrics summary on performance to management.
  • Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.
  • Strong troubleshooting/root cause isolation skills with web technologies such as .NET, JavaScript, HTML, XML, Web Services, SQL.
  • Ability to work self-sufficiently and drive brand success.


Technical/Professional Requirements

  • 2-5 years of technical software product development and support of a best in breed ecommerce platform.
  • Must be able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
  • Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
  • Previously used project/task management software system
  • Experience launching web sites thru full project life cycle, working with the business to Identify requirements, design, develop, QA and launch end product.
  • Experience working and coordinating directly with the Ecommerce business
  • Demonstrate strong technical acumen for troubleshooting and problem solving.
  • Must be able to quickly assess issues and react to changing circumstances and new information

Technical/Professional Requirements:

  • Demandware or any other eCommerce platform.
  • Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP.
  • ERP implementation and/or support experience is a plus.
  • HTML, CSS, JavaScript.
  • Analytics – Coremetrics, Google Analytics, Omniture.
  • Exposure to eCommerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
  • Social integration technologies around facebook connect and social sharing.
  • Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.
  • Cross-Browser testing / functionality
  • Microsoft Office applications — Office Suite (Project, PowerPoint , Excel, Word), Visio and Project
  |  8 years working experience in HR service industry, including more than 6 years headhunting experience focus on IT industry, especially application software, e-commerce and web-game industry, accumulate solid technical and management positions recruitment experience.  |  more
A Leader in Technology Recruitment
Geeker QR Code
Geeker Consulting Blog in Chinese   Geeker Consulting on LinkedIn   Following Geeker Consulting on Facebook   Geeker Consulting on Google Plus  
Work in Beijing
Work in Shanghai
Work in Guangzhou
Work in Nanjing
Work in Hangzhou
Work in Shenzhen