JD of Technical Analyst

POSITION:    Technical Analyst

LOCATION:    Shenzhen, China

JOB TYPE:     Technical Support/ Level 2 Support

COMPANY:     The leader in cloud platform of global supply chain management

JOB PURPOSES:

Work within our Production Support team to provide technical support to a customer service call center and work with other technical teams to analyze issues, identify resolutions, bugs or required development work.

KEY RESPONSIBILITIES:

  • Monitoring of System interfaces, messages and communications
  • Trouble service call center with Level 2 application problems
  • Identify bugs and document for development fixes
  • Test development fixes
  • Documenting support procedures and solutions for common application problems
  • Develop and implement test plans for development cycles and system integrations
  • Create spreadsheets, calendars, and matrices to improve testing process
  • Document testing procedures and methodologies
  • Report problems/errors in the system and recommend resolutions

QUALIFICATIONS:

  • 1-2 years of experience in technical support, application testing, quality assurance production support, technical customer services
  • Experience in data center operations or other information technology experience a plus
  • Strong customer service skills, troubleshooting and problem solving skills, follow thru and follow-up, strong analytical skills
  • Data integration experience a plus
  • Knowledge of pack and scan applications experience a plus
  • Financial or physical supply chain ERP implementations experience a plus
  • Actual corporate procurement experience
  • Familiarity with EDI, EFT and XML transaction processing
  • Experience with internet protocols, communications/transmission protocols ( AS2, FTP)
  • Banking, international business, shipping and logistics experience a plus
  • Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint)
  • Good oral and written communications skills; team player
  |  Lesley Xiao is Geeker's Branch Manager in Shenzhen. She is an experienced and professional recruiter specialize in technology recruitment. She filled the positions in field like ERP, Software Development, Business Intelligence, Big Data, Banking IT and Internet Finance etc.  |  more
              
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