JD of Senior Training Consultant

POSITION:    Senior Training Consultant

LOCATION:    Shenzhen, China

REPORT TO:     Consulting Director

JOB TYPE:     Training Consultant / HR Consulting / Management Consulting

COMPANY:     Global leading human resource consultancy

OBJECTIVE:

The Consultant will focus on delivering training projects to clients focusing on thought leadership development.

KEY RESPONSIBILITIES:

  • Use company’s product materials and an innovative delivery method, present training programs in leadership skills, workforce/team member skills, customer service skills and/or interviewing skills to participants from a client company.
  • Design Training materials to better align with client’s requirements.
  • Support sales meeting with
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JD of Implementation Consultant

POSITION:Implementation Consultant

LOCATION:    Shenzhen, China

JOB TYPE:     Business Analyst/ Functional Consultant

COMPANY:     The leader in cloud platform of global supply chain management

KEY RESPONSIBILITIES:

  • Gain expertise in Company system Implementation Methodology.
  • Understand project charter and customer needs on the project.
  • Ability to manage customer expectations in light of current and planned solution capabilities.
  • Actively participate in status meetings and escalate issues that need attention by management (both Customer and Internal side).
  • Work directly with customer’s stakeholders to ensure that rationale / value for the project is clearly
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JD of Senior Technical Analyst

POSITION:    Senior Technical Analyst

LOCATION:    Shenzhen, China

REPORT TO:     Vice President, Global Services

COMPANY:     The leader in cloud platform of global supply chain management

JOB PURPOSES:

Work within our Production Support team to provide technical support and advice to customer service call center and development team to analyze issues, identify resolutions, bugs or required development work.

KEY RESPONSIBILITIES:

  • Identify systems bugs and document for development fixes – recreate problems.
  • Test development fixes and support release rollouts.
  • Monitor the system interfaces and messages, to communicate and escalate traffic issues
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JD of Data Analyst

POSITION:    Data Analyst

LOCATION:    Shenzhen, China

REPORT TO:    Customer Operations Manager, Global Services

COMPANY:     The leader in cloud platform of global supply chain management

JOB PURPOSES:

Support with transaction system and CRM system for data management, analysis and manipulation. Perform a variety of tasks related to collecting, organizing, and interpreting statistical information.

KEY RESPONSIBILITIES:

  • Assist with CRM system (like Salesforce) data management issues and data integration.
  • Regularly perform data reconciliation, classification and data cleansing exercises.
  • Administer the storage of information/data.
  • Determine the source of required data, format data
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JD of Technical Analyst

POSITION:    Technical Analyst

LOCATION:    Shenzhen, China

JOB TYPE:     Technical Support/ Level 2 Support

COMPANY:     The leader in cloud platform of global supply chain management

JOB PURPOSES:

Work within our Production Support team to provide technical support to a customer service call center and work with other technical teams to analyze issues, identify resolutions, bugs or required development work.

KEY RESPONSIBILITIES:

  • Monitoring of System interfaces, messages and communications
  • Trouble service call center with Level 2 application problems
  • Identify bugs and document for development fixes
  • Test development fixes
  • Documenting support
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JD of Client Service Specialist (EDI Technical Support)

POSITION:    Client Service Specialist (EDI Technical Support)

LOCATION:    Shenzhen, China

JOB TYPE:     Customer Service/Technical Support

COMPANY:     The leader in cloud platform of global supply chain management

KEY RESPONSIBILITIES:

  • Interact and manage customer’s inquiry or complaint over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues.
  • Responds to customer’s inquiries and/or complaints in a timely manner – research and analysis customer inquiry/complaint, identify problem, respond and trouble shooting.
  • Identify and prioritize problem cases, and route cases to appropriate or designated resources for resolution
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JD of Sales Manager

POSITION:    Sales Manager

LOCATION:    Guangzhou/Shenzhen, China

JOB TYPE:     Sales/Pre-Sales/Technical/Support/In-House IT/Consultant

REPORT TO:    Sales Director

COMPANY:     A global software company focuses on Agile development

KEY RESPONSIBILITIES:

  • The position is based in China and will require close interaction and coordination with the global organization.
  • Develop the business for aggressive growth.
  • Manage key accounts development, penetration and improvement.
  • Identify potential growth areas and new account developments to capture ongoing business opportunities.
  • Coordinate and facilitate cross functional communication and process improvement.

QUALIFICATIONS:

  • Ability to establish relationships at all levels within a customer
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