POSITION: Technical Support Consultant
LOCATION: Guangzhou/Shanghai, China
JOB TYPE: Technical Support(Level 2)
COMPANY: A global top ERP solution provider
- Is assigned technical support incidents of higher severity levels related to core company products and multiple add-on products including Qxtend.
- To learn multiple company add-on products and start handling customer incidents reported in relation to the product
- Duplicates and analyses the reported issues on company internal environments
- Retrofits patches related to technical areas of company products, if required as part of a customer reported incident.